What makes the best Live Chat?

To decide which Live Cha is the best, we rate all Live Chat on 6 different areas:

Table of contents

Rank Name Best Usecase Score Details
#4 SocialIntents 126 Pros/Cons Coupon/Review
#3 Live Agent 293 Pros/Cons Coupon/Review
#2 Freshchat 338 Pros/Cons Coupon/Review
#1 Re:plain 444 Pros/Cons Coupon/Review

The verdict: which Live Chat are the best in 2024

4. SocialIntents

SocialIntents is a ChatGPT powered live chat system.

Try SocialIntents 14 days for free

  • SocialIntents is an AI assistant startup founded in 2021.
  • Its purpose is to develop AI that can understand social cues and provide helpful responses in social situations.
  • Key features of SocialIntents include:
    • Social awareness - ability to detect social context and emotional tone.
    • Empathetic responses - provides caring, understanding responses.
    • Conversational intelligence - carries on natural conversations.
SocialIntents Specifications
Name: SocialIntents
Website: https://www.socialintents.com
Coupon Code: ❌
Free Credits: ❌
Free Trial: βœ… 14 days
Yearly Discount: βœ… 25%
Unlimited Plan: ❌
No Creditcard Required: βœ…
Read Review
Affiliate Program
Join Affiliate Program
Screenshot of SocialIntents Homepage

SocialIntents advantages and disadvantages

Pros Cons
  • Easy to use: SocialIntents has an intuitive interface that is easy to navigate.
  • Saves time: Automates repetitive social media tasks like posting, engaging, analyzing to save time and effort.
  • Increases reach: Helps expand social media presence and reach more users organically.
  • Analytics: Provides detailed analytics and insights into social media growth and engagement.
  • Scheduling: Allows scheduling social media posts in advance at optimal times.
  • Team collaboration: Enables collaboration between multiple team members with different permission levels.
  • Customer service: Provides excellent customer support and responsive help if needed.
  • Privacy concerns: SocialIntents collects a lot of user data which could be misused or leaked.
  • Filter bubbles: SocialIntents shows users content it thinks they will engage with, potentially limiting exposure to opposing viewpoints.
  • Addictive nature: The app is designed to maximize user engagement, which could promote overuse.
  • Spread of misinformation: The rapid sharing of content makes it easy for false or misleading information to spread.
  • Cyberbullying: Anonymity and lack of oversight could enable online harassment.
  • Unrealistic social comparisons: Seeing curated versions of others' lives may negatively impact self-esteem.

SocialIntents Key Features:

  • Purpose: SocialIntents is an AI assistant that aims to have natural conversations and be helpful, harmless, and honest.
  • Key Features:
    • Natural language processing for conversational abilities
    • Access to general world knowledge
    • Ability to decline inappropriate requests
    • Transparency about being an AI
  • Underlying Technology: SocialIntents uses machine learning models including transformers trained on dialogue data.
  • Ethics: SocialIntents is designed with ethics in mind, to avoid deception, harm, and reinforcement of harmful stereotypes or biases.
  • Limitations: As an AI system, SocialIntents has limited knowledge and capabilities compared to humans. It cannot perform physical actions or make guarantees about its responses.

SocialIntents Pricing

SocialIntents price plans
  • Essentials - $49/month. Includes up to 3 social accounts, basic analytics, and standard support.
  • Professional - $99/month. Includes up to 10 social accounts, advanced analytics, priority support.
  • Business - $199/month. Includes unlimited social accounts, complete analytics, dedicated support manager.

VIEW SocialIntents Coupon VISIT SocialIntents Website

Back to top

3. Live Agent
Do you want to ensure your customers are getting the best possible experience? With Live Agent, you can stand out from your business niche by building a robust customer service culture. Live Agent is a software that allows you to customize how you interact and engage with your customers. You can easily combine your company’s communication channels, such as live chat, calls, emails, and social media platforms, all in one place! The software can be easily integrated with your existing communication channels and platforms and allows you to enjoy around 200 game-changing features.
  • Live Agent is a real-time chat and messaging platform developed by Salesforce that enables companies to interact with website visitors and customers in real-time through chat, video, and screen sharing.
  • The main purpose of Live Agent is to improve customer satisfaction, increase sales opportunities, and lower support costs by providing immediate and personalized assistance to customers online.
  • Key features of Live Agent include:
    • Real-time chat between agents and customers
    • Co-browsing for agents to view customer screens and guide them
    • Skill-based routing to match customers with the right agents
    • Chat transfers between agents
    • Chat monitoring and whisper messages between agents
    • Customizable chat widget for websites
    • Visitor tracking to view page history
    • Reporting on chat metrics and agent performance
Live Agent Specifications
Name: Live Agent
Website: https://www.liveagent.com
Coupon Code: ❌
Free Credits: ❌
Free Trial: ❌
Yearly Discount: ❌
Unlimited Plan: ❌
No Creditcard Required: βœ…
Read Review
Affiliate Program
Join Affiliate Program
Screenshot of Live Agent Homepage

Live Agent advantages and disadvantages

Pros Cons
  • Instant engagement: Live chat allows agents to engage with website visitors in real-time.
  • Increased conversion rates: Live chat has been shown to increase sales conversion rates by capturing leads and assisting customers through the sales funnel.
  • Improved customer satisfaction: Customers appreciate the quick, convenient support live chat provides, improving satisfaction.
  • More data for agents: Chat transcripts provide agents with written records of conversations to review and analyze.
  • Extended service hours: Agents can provide assistance after hours through chat without phone support costs.
  • Expensive: Live Agent has a high monthly cost, especially for small businesses.
  • Complex setup: Setting up Live Agent requires technical knowledge and time to integrate it with your CRM and website.
  • Requires training: Agents need proper training on using the Live Agent interface and workflows.
  • Can be intrusive: Some customers may find proactively popping up a chat window intrusive if not done properly.
  • Metrics focused: The tool focuses heavily on chat metrics like response times which could negatively impact quality.
  • Chat continuity issues: Chats getting transferred between agents can cause the customer to repeat information.

Live Agent Key Features:

  • Chat: Live Agent provides real-time chat between agents and customers.
  • Skill-based routing: Chat requests can be intelligently routed to agents based on skills, availability, and previous interactions.
  • Chat transfer: Agents can transfer chats between themselves for better assistance.
  • Chat monitoring and whisper: Supervisors can monitor chats and assist agents with customer issues.
  • CRM integrations: Live Agent integrates with Salesforce and other CRMs to provide a unified agent desktop.
  • Customizable chat window: The chat UI is customizable with branding, data gathering forms, and automated messages.
  • Reporting: Detailed real-time and historical reporting on chat metrics like volume, wait times, agent activity etc.
  • Omnichannel: Live Agent enables managing multiple channels like chat, SMS, social messengers from a single interface.
  • Mobile support: Agents can manage chats on the go with mobile apps.
  • Chatbots: Bots can be integrated to provide automated responses to common queries.
  • Live Agent Essentials - Free plan with basic chat features
  • Live Agent Professional - $50/month with additional features like skills-based routing, SMS, and third-party integrations
  • Live Agent Enterprise - Custom pricing with full feature set and dedicated support

VIEW Live Agent Coupon VISIT Live Agent Website

Back to top

2. Freshchat

Freshchat is the world's leading Live Chat software used by over 60,000+ businesses worldwide.

Try 14 days for free with a Freshchat trial and go live within 1 minute!

  • Freshchat is a conversational messaging platform developed by Freshworks.
  • It allows businesses to have real-time conversations with customers on their website, mobile app, or messaging channels like Facebook Messenger.
  • The main purpose of Freshchat is to improve customer engagement and support through personalized, automated conversations.
  • Features include live chat, bot conversationalists, custom widgets, user segmentation, and integration with CRM and helpdesk software.
  • Freshchat aims to help businesses reduce customer support costs, increase satisfaction, and generate more sales.
Freshchat Specifications
Name: Freshchat
Website: https://www.freshworks.com/live-chat-software/
Coupon Code: ❌
Free Credits: ❌
Free Trial: ❌
Yearly Discount: ❌
Unlimited Plan: ❌
No Creditcard Required: βœ…
Read Review
Affiliate Program
Join Affiliate Program
Screenshot of Freshchat Homepage

Freshchat advantages and disadvantages

Pros Cons
  • Easy to use: Freshchat has an intuitive drag-and-drop interface that makes it easy for anyone to create and manage conversational experiences without coding.
  • Engaging bots: Freshchat bots can be programmed to have natural conversations and engage users through dialogues, questions, recommendations, and follow-ups.
  • Omnichannel support: Freshchat enables businesses to offer seamless omnichannel customer support across multiple channels like chat, email, SMS, Facebook Messenger, WhatsApp, Apple Business Chat etc.
  • Built-in CRM: Freshchat has a built-in CRM to store and manage customer data, conversations, and relationships right from the platform.
  • Analytics and reports: Freshchat provides powerful analytics and comprehensive reports to help understand customer behavior, monitor KPIs, and optimize customer journeys.
  • Limited customization options: Freshchat has limited options for customizing the look and feel of the chat widget.
  • No SMS support: Freshchat does not support SMS conversations with customers.
  • Steep learning curve: Freshchat can be difficult to learn and implement effectively, especially for non-technical users.
  • No built-in CRM: There is no built-in CRM with Freshchat. It must be integrated with an external CRM platform.
  • Lack of advanced analytics: The analytics and reporting capabilities in Freshchat are fairly basic compared to some competing platforms.
  • Third-party dependency: Freshchat relies on third-party integrations for many key features like CRM, surveys, bots etc.

Freshchat Key Features:

  • Live Chat - Have real-time conversations with customers to provide instant support
  • Chatbots - Automate conversations and resolve FAQs with AI-powered bots
  • Messaging - Contact customers via their preferred messaging apps like WhatsApp
  • Ticketing - Manage customer inquiries with shared inboxes and ticket workflows
  • Team Inbox - Collaborate on customer conversations in a shared team inbox
  • Automation - Set up triggers and campaign workflows to engage customers proactively
  • Reporting - Get insights into customer conversations with real-time and historical reports
  • Integrations - Connect Freshchat to other tools like CRM, helpdesk and more
  • Customization - Customize the chat widget, automations, and interface as per brand
  • Security - GDPR and HIPAA compliant to ensure data privacy and security

Freshchat Pricing

Freshchat price plans
  • Free plan - Unlimited agents, basic features
  • Growth plan - Unlimited agents, advanced features like bots, campaigns, etc.
  • Pro plan - Unlimited agents, priority support, advanced features, and more customization

VIEW Freshchat Coupon VISIT Freshchat Website

Back to top

1. Re:plain

Keeping customers loyal to your brand is one of the most challenging tasks. Hence, providing good customer service and support is essential, and that's what Re:plain can do for you. Instead of hiring more employees to ensure 24/7 customer service, you can just rely on this tool that can work effectively on different messaging apps like Facebook messenger, WhatsApp, Telegram, and more.

Features

  • Automate support
  • Banners
  • My messengers
  • Custom Forms

Pricing

Basic Version

This Re:plain pricing option is 100% guaranteed FREE with the following special features:

  • Unlimited operators, chats, and websites
  • Works on any device
  • Online/Offline modes
  • Reply templates
  • Available in 24 languages
  • Widget customization

Infinity Version

This Shift pricing option costs $11/month for a 12-month subscription and add-ons for a free-14 day trial with the following special features:

  • Unlimited number of operators and chats
  • Any messenger link
  • Banners
  • Flexible working hours
  • Operator's ratings
  • API access
  • Transfer clients from one operator to another
  • Re:plain is an AI assistant developed by Anthropic, a San Francisco-based artificial intelligence safety startup.
  • It was created to be helpful, harmless, and honest through research in AI safety and Constitutional AI.
  • The purpose of Re:plain is to serve as a friendly AI assistant that can have natural conversations, provide helpful information, and avoid harmful, unethical or dangerous behavior.
Re:plain Specifications
Name: Re:plain
Website: https://replain.cc/
Coupon Code: ❌
Free Credits: ❌
Free Trial: ❌
Yearly Discount: ❌
Unlimited Plan: ❌
No Creditcard Required: βœ…
Read Review
Affiliate Program
Join Affiliate Program
Screenshot of Re:plain Homepage

Re:plain advantages and disadvantages

Pros Cons
  • Simple and clean interface: Re:plain has a minimalist design that makes it easy to focus on writing.
  • Powerful editor features: The editor includes formatting options like bold, italics, headings, lists, and links.
  • Markdown support: Write using Markdown for fast formatting.
  • Word and PDF export: Easily export your documents to share as Word or PDF files.
  • Syncs between devices: Your documents sync automatically so you can write from any device.
  • Focus mode: Hide distracting elements and focus on writing.
  • Customizable themes: Choose a dark, light, or sepia theme to suit your preferences.
  • Offline access: The app works offline so you can write anywhere.
  • Limited language model. Re:plain has a relatively small language model, so may have limited abilities for complex conversations or reasoning compared to larger models.
  • Potential for biased or harmful outputs. As an AI system, Re:plain has the potential for biases or generating harmful content if not properly monitored.
  • Lack of personalization. Re:plain does not store personal information or have unique memories, so cannot have personalized conversations.
  • Poor fact recall. Re:plain has limited factual knowledge beyond what is in its training data, so has poor abilities to answer factual questions or have fact-based discussions.
  • No real world perception. Re:plain cannot perceive the real world or have physical experiences as a human would.

Re:plain Key Features:

  • Chat: Re:plain allows you to have natural conversations with an AI assistant.
  • Summarize: You can ask Re:plain to summarize long articles or documents.
  • Explain: Re:plain can explain concepts and ideas in simple terms.
  • Multilingual: Re:plain supports conversations in multiple languages like English, Spanish, French etc.
  • Personalize: Over time, Re:plain learns your speaking style and preferences to provide customized responses.
  • Knowledgeable: Re:plain has access to large knowledge bases to answer factual questions.
  • Fun: You can have fun, casual conversations with Re:plain beyond just informational queries.
  • Free - Unlimited Re:plain responses up to 60 characters
  • Pro - Unlimited Re:plain responses up to 180 characters, unlimited clarification questions
  • Business - Unlimited Re:plain responses up to 300 characters, unlimited clarification questions, email support

VIEW Re:plain Coupon VISIT Re:plain Website

Back to top

Explorer The Best in Category